Bad support and promises made on phone is non-existent with dubbel payment

The webAfrica website shows that the support team will aim to reply within 2 hours (well this is not true), I have sent my email to support LTE on 30 November to try and ask them about my delivery of my sim-card and the address and I did not receive a reply at all. I sent an e-mail because I was put on hold on their support line for 42 minutes. On 5 December I queried that same e-mail again and after that I sent a personal message on Facebook, and someone did respond within a few hours after the Facebook message. He promised me my sim-card would be delivered to me 6 November, because it has been 5 working days (as they advertise 3-5 working days for delivery). The morning of 6 November I received an SMS that notified me I will receive my sim on 15 November, later the same day I received an e-mail that notified me I will receive my sim on 18 November. The date just moves on and on and this will then be 13 Working days. Another add-on webAfrica did a double payment for my Sim-card, they deducted R200 twice on the day (R400 TOTAL), webAfrica is fast to take payments (MAKE IT DOUBLE PAYMENTS) but does not perform. Please don't advertise 3-5 working days for delivery and and make promises on the phone to tell me it will come the next day and I do not receive anything. There was also a special in November that if I pay my sim before November I will receive 50 gigabyte for R300 as I did receive a confirmation from their side for the payment, I also did a query about that and they did not answer me on that question on the email neither on the phone.