bad service,****mer to the poor

I have been trying to get assistance from them since 14.03.2025.they gave us the wrong easy pay number and we paid via capitec.then we did not have internet(Vuma)they sent us another easypay we paid we had connection.i wanted a refund but told the money will be used for the following month,now we are off line,since the 15.03.2025.i have spoken to 10 agents pretending to be off assistance.i have been repeating myself over and over to different agents.both proof of payment is with webafrica now the last agents is telling me stories