Bad service, zero customer care . They only consume the money only

My old Webafrica account was terminated and I was forced onto a new Vuma Reach account. The Vuma fibre installation is 100% complete. ONT is installed, PON light is solid green — the line is live. But there’s still NO internet. Wi-Fi connects but says “No Internet Connection”.

The only thing stopping service is Webafrica not provisioning the account on their system. I’ve paid, I’ve followed all steps, and I’m still offline for days. I rely on internet for work and daily life.

To make it worse, Vuma technicians were parked opposite my house. I approached them for help. They refused to listen, asked zero questions, offered zero assistance, and showed zero care while sitting right outside a house with their infrastructure.

So Vuma says “not our problem” and Webafrica won’t activate. The customer is stuck in the middle. This is unacceptable service from both companies.

Webafrica needs to activate accounts immediately once Vuma’s line is live. Vuma needs to train contractors not to dismiss customers on-site. Paying for fibre shouldn’t mean days of no service and being ignored by everyone.