Bad Service - worse ISP ever, stay away!!!

TICKET ID: ***: Still no reply from any of the team, really disappointing.

I must say it now makes sense after looking at what people are saying about Webafrica on platforms like Hellopeter. People are warning others to stay away from you because of such service. I was also warned by my colleagues before taking up the service with you last year!

First I received an email from you guys saying that the order had been accepted by the Infrastructure provider on the 10th of June, only to learn that this was only submitted yesterday? Why lie?

Then after 6 calls between you and Vumatel, you still cannot activate the service, literally the whole day today. I have gone an extra mile on my side to get you the object number and all necessary info for you (something I thought should be done from your side). But still there is no service.

Even Vumatel knew that since you are my ISP, I will be thrown up and down as they say you don't know what you are doing compared to other ISPs. They did the whole run down with me to check if all was in order on their side, including guiding me how to connect to the internet straight from the fiber box in order to obtain the VT number for you guys. They told me that they deal with infrastructure and once that is sorted, the ISP needs to do the rest. If the above statements from Vumatel were not true, then I expected you guys to step in and assist to solve this issue for your client. But no, the answer I kept getting is that Vumatel still needs to do this and that and no one was prepared to pick up a phone get Vumatel online for a speedy resolution to this.

I guess you have no shame in what people are saying about you. They are saying you don't respond to emails and give people a run around when they call, which is exactly what I felt today.

I still do not have the internet even after someone said they were going to send a mail to the Operations Manager to get him to resolve this!

It's just an activation, what could be difficult?

Can I get someone to take their job seriously by proactively activating my service tomorrow, please.

I won't be surprised if this email is also not responded to and in that case, will be cancelling this service.

Kindly attend ASAP!!!!