BAD SERVICE WORSE COMMUNICATION EVER

📢 Retreat Grassy Park Community Deserves Answers!

It’s been 10 days without WiFi in Retreat, and still no proper communication from you. Unless we contact you first, we get vague, generic replies with no clear explanation of what's actually wrong, no update on where you are in the repair process, and no real ETA.

We are paying for a service we’re not receiving — and on top of that, we’re being forced to spend extra money on mobile data just to work from home and stay connected with family and friends.

Are we going to be compensated for all the extra data costs we've had to cover? Will our billing be adjusted — especially considering we haven’t had access to the service for 10 days? Will billing now still start on the 1st of the month despite this outage?

The lack of communication is unacceptable. If this continues, I will be contacting the local radio station to help get real answers for the Retreat Grassy Park community.

We deserve transparency, proper updates, and action. Do better.