Bad service Webafrica

I placed an order for my parents to have their fibre installed with you on the 5th of February 2021. The equipment was delivered the following week. To date NO ONE has made contact to book the actual installation. I have whats apped the Webafrica number with zero answer to the issue. I have called WebAfrica number numerous times with zero commitment to solve the problem. I have called Vodacom directly with this ref no given to me by one of your agents S*** with no answer as to when this installation will take place.

Today I was told by one of your agents that Vodacom is not responding to Webafrica with regards to any delayed installations.

I am absolutely disgusted with the lack of service received to date by both parties. To actually speak to a real live person instead of a bot on whatsapp is virtually IMPOSSIBLE. It takes days before I get a response on the what's app line.

Sadly the only available Fibre network available in the area is Vodacom...otherwise I would have cancelled this order weeks ago.

I would appreciate a call from Upper level Management ASAP with a solution to the problem . PLEASE CAN SOMEONE HAVE THE COMMON COURTESY OF GETTING BACK TO ME WITH A DATE FOR INSTALLATION. A MONTH HAS PASSED AND WE HAVE NO INTERNET.