BAD SERVICE Web Africa

Hi Jacqueline,

We understand your frustration, especially after having to raise the same concerns numerous times without seeing the resolution you expected. To help us understand exactly what needs to be addressed, please provide a brief description of the current issue you need resolved. This will allow us to direct our review to the specific problem without asking you to repeat the previous troubleshooting or provide information you’ve already shared.

Warm regards,
Webafrica Crew.

Hi Jacqueline, 
We understand your frustration, especially after you’ve already rebooted, reset the equipment and completed the troubleshooting steps provided, without restoring your internet connection. We also recognise that you shouldn’t be expected to work through advanced technical settings when you’ve already explained that you’re not comfortable with those types of instructions.

Since the basic troubleshooting has already been completed, let’s avoid taking you through further technical configuration for now. We’d rather have the issue properly assessed based on the checks you’ve already completed and the information you’ve provided.

Please let us know which lights are currently showing on the router or fibre box, including whether any are red or flashing. From there, we can guide you on the next appropriate step without putting you through unnecessary technical settings.

Warm regards,
Webafrica Crew.

Hi Jacqueline

We're truly sorry for to hear that you've decided to leave us. Please feel free to reach out to us for any further discussion or support. 

Warm regards, 
Webafrica Crew