Bad service Vumatel and Webafrica

I signed up for fibre on 23rd May. Up until now I'm still waiting for the service to be activated. This is apparently a Vumatel issue and they're waiting for Vumatel. I can't call anyone because they can only chat on whatsapp. WebafriKa have escalated this on numerous occasions. I've paid R249 admin fee or service fee, but there is no service. Really pathetic from webafriKa. Vumatel tell me to contact my service provider. I'm still looking for a service provider, because webafriKa aren't providing a service.