BAD SERVICE - UNABLE TO PROCESS PAYMENT SUE TO WEBSITE NOT ANDROID USER FRIENDLY!!!!

I have been nothing less than disappointed at the service received from webafrica.

I pay every month and have advised them that payment is made on the 7th of every month. I have had at least 3 days of no Internet every month and not once was I compensated for those days, but I am not complaining about that. I have made numerous attempts to contact your call centre and tried to make payment om the website but had no joy at all! It is now the 20th August and advised the agent I spoke to on the 18th via whatsapp chat that I am battling to do my payment since the 5th of August 2021. He was very blunt, had no empathy and wasn't of much assistance. I advised him I will not pay for the month of August as I had no service but I will continue and make payment next week for the month of September. He advised that this is not possible as I need to pay for August because I do not have a contract but rather a prepaid service, which doesn't make sense as to why I am being held liable to pay. I advised I am willing to pay the hardware portion for the month of August but not for service I did not receive. I requested a copy of my contract, he referred me to the website(which does not work properly)

I have requested on 4 occasions that a Mananger make contact with me and to date no contact has been made.