Bad Service To A Client Who Signed Up A Week Ago

Usually a company shows you their ****py side after you're settled in with their services. Not before you've even got their services installed.

A week ago I went through the process. Had to do the whole chat thing and went through my specifics at my new residence and was told to make a once off payment using their portal and it would help speed up the process. Which I did and was told my WiFi should be set up this coming Wednesday. Someone should call me by today the latest to confirm a suitable date for set up.

I did not receive any other communication for a whole week and I was worried. Seems I had reason to be after all.

Today again almost a whole day of no communication I decided to WhatsApp to follow up and was greeted to a message informing "*Thank you for your Fibre Order!* We have placed your order with Vumatel to install Fibre at your premises. This can take around 2 - 3 business days. Right now, there is nothing you need to do on your end. If we have any updates, we will contact you."

I still opted to follow up and chatted to an agent named Lindokuhle who asked for my details once more and then informs me... "*Lindokuhle N.*: There is an order made using your address with another ISP, we will have to do an address clearance"

I then asked okay so what does this mean for my installation. He informed I'd have to send my proof of residence. To which I responded it's under my wife's name. He informed I'd have to get an affidavit.

My question is why the hell was none of this mentioned when I initially signed up last week?

So if I had not contacted them today this would not have been cleared up?

Now I get told my router will be sent immediately when affidavit is sent. I'd like to see their definition of immediately.

Absolutely pathetic service. If this is how it starts off then what will it be like once I have their services installed. They really need to relook at their customer service. How can you take my money? Approve everything and tell me all is well when clearly not everything has been done and now my address needs to be cleared. Why the hell was this not picked up before approving my deal?