Bad service they only take your money but don't deliver

Agents don't know what they are doing ,I notified them if my moved a month in advance but they didn't cancel my service they debited me for the fibre I nolonger use.I app**** for a new one as I was relocating they debited my account then after 7 days they tell me my area is not supported by Metro fibre but what's worse is that there is a Metro fibre already installed in the house