Bad service - Support on WhatsApp is almost impossible

If you want zero service, sign up for WebAfrica fibre. They’re available to get you connected to fibre, but after sales support is bad. I’ve been having issues with my fibre line and I only notice this when I get home from work. Obviously the help centre is not available after 6pm weekdays, but WebAfrica promises support until 9pm through WhatsApp. I’ve never been able to get a response from an agent between 5pm and 9pm. I’ve been a customer for less than a month and I feel that I made a terrible mistake signing up for their fibre.