HR
Harold R
1 reviews | Active since Feb 2023
19 May 2026, 14:24
Bad service - some agents think they are talking to donkeys
My Lte service is running speeds of 2Mbps for the last 3 days. I'm busy with Sifiso M as I type. He refuses to log a call for the low speed. He's now ignoring me. No communication from his side for the last 35 minutes. He is just waiting for me to end the call. Very bad service
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Webafrica's replyOfficial
19 May 2026, 14:42Hi Harold,
We can see that this has already been logged with our Faults Team for investigation regarding the low LTE speeds you’ve been experiencing.
We can see that this has already been logged with our Faults Team for investigation regarding the low LTE speeds you’ve been experiencing.
Could you please confirm if you are still experiencing the same speed issues at the moment? If possible, kindly also provide a brief description of what you are currently experiencing (for example: consistent slow speeds, intermittent connection, or no improvement after resets), so we can ensure the fault record is fully updated and accurately prioritised.
We appreciate your patience while this is being worked on.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply19 May 2026, 14:42
Official
Hi Harold,
We can see that this has already been logged with our Faults Team for investigation regarding the low LTE speeds you’ve been experiencing.
We can see that this has already been logged with our Faults Team for investigation regarding the low LTE speeds you’ve been experiencing.
Could you please confirm if you are still experiencing the same speed issues at the moment? If possible, kindly also provide a brief description of what you are currently experiencing (for example: consistent slow speeds, intermittent connection, or no improvement after resets), so we can ensure the fault record is fully updated and accurately prioritised.
We appreciate your patience while this is being worked on.
Warm regards,
Webafrica Crew
Webafrica Crew