Bad service provider

I have been with Webafrica for the last 8 years. 12/4/2022, with the floads in KZN, my Fibre box was destroyed as the boundaries walls collapsed. I logged a call with them. When I followed up on the call, through their whatapp line, the nightmare starts. The agents is not willing to help you. They are so quick to transfer you to the next person. I have asked on many occasions to speak with a manager. No luck!! Suffice to say, my internet connection, day 17 has not been restored. They say it's Vumatel, yip I agree. But why are they not following up. That is why we pay them.