Bad service & poor network

My reason for cancelling was that the Fibre network has been buffering for almost 6months, the connection is very poor! When i saw the increase notification, i decided to cancel instead, as i didn't receive any assistance from WebAfrica to better the speed or connection, etc

I cancelled with Magdeline on 27 February 2025, she advised that my last payment would be 1st March 2025. Yesterday my account was debited again 1st April. I have spoken to 3 people without any proper reason or any assistance. Gugu ended the chat, Phola never assisted me at all (1/4/2025). Today i spoke to Mandisa & she also just ended my call (2/4/2025)

I need assistance i obtaining a refund, as i cancelled well in advance!

Your service is pathetic & unacceptable!!! I require assistance ASAP PLEASE!!