Bad service overall

I'm very dissatisfied with their service. Last month my installment of R399 went off. My Wi-Fi was on till the end off the month and switched off. I contacted them and they said I must pay a Pro Rata to get my Wi-Fi switched on for a month. I then asked can't they debit my account on the 15th as that is my paydate They told me no they on debited on the 1st. I then told them it's fine then I will have to pay end of October because it wouldn't be viable for me to pay the 15th and then again month end. Last week Friday the 15th they debited my account with an amount of R196 and some change. My Wi-Fi was switched on and was again switched off today. I tried calling but as per usual u don't easily get someone to talk to. Their customer service is pathetic. And now their service starting to do the same. I'm very displeased with Vumatel / WebAfrica.