KS
Kashnee S
1 reviews | Active since Feb 2019
28 Apr 2026, 11:47
Bad service on phone for hours tryn to connect to router
I am.utterly upset that i cannot connect to the isp.i have been on the phone for hours trying to connect to the router.also it got delivered today nd it looks dirty nd old.is this the service we paying g for .no help at all .the lady cannot even help me .we tried twice to connect no internet connection and still doesn't want to send a technician out saying I must pay very bad service from webafrica support team I need an answer today or else I am.camcelling
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Webafrica's replyOfficial
28 Apr 2026, 12:08Hi Kashnee, we hear how frustrated you are, and we understand your disappointment with not being able to connect, especially after spending a lot of time trying to get it working without success. We also take note of your concerns regarding the condition of the router received and the support experience so far. That is not the standard of service we aim to deliver.
We want to confirm that your issue has been logged and is currently in progress with our Technical Faults team. They are reviewing the connectivity failure to determine why the router is not coming online and what is required to resolve it.
We understand the urgency of needing a working connection, and we are actively working on getting clarity from the technical side so the issue can be addressed properly.
We will provide you with feedback as soon as there is an update from the Technical Faults team.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply28 Apr 2026, 12:08
Official
Hi Kashnee, we hear how frustrated you are, and we understand your disappointment with not being able to connect, especially after spending a lot of time trying to get it working without success. We also take note of your concerns regarding the condition of the router received and the support experience so far. That is not the standard of service we aim to deliver.
We want to confirm that your issue has been logged and is currently in progress with our Technical Faults team. They are reviewing the connectivity failure to determine why the router is not coming online and what is required to resolve it.
We understand the urgency of needing a working connection, and we are actively working on getting clarity from the technical side so the issue can be addressed properly.
We will provide you with feedback as soon as there is an update from the Technical Faults team.
Warm regards,
Webafrica Crew
Webafrica Crew