TM
Tash M
1 reviews | Active since Jan 2011
01 Jul 2015, 16:42
BAD SERVICE NO FEEDBACK
Each time we need explain on our issue. WHY CAN NO ONE KNOW OUR ROOTER AT WEB AFRICA. All say is must we collect your rooter & did check rooter. What the hell, u got the rooter. I been telling you all problem for more 2 months. Each time no one know whats wrong with my rooter. And i must pay for service i dont have. I WANT MY ROOTER BE END OF THIS WEEK OR I WILL TAKE THIS FURTHER I AM NO LONGER PAYING FOR YOUR SERVICE FOR NO SERVICE THEN I WILL TAKE THIS FURTHER AS WELL. TERRIBLE SERVICE I MUST KEEP CALLING WHO PAYING MY BILL?????
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Replies (1)
Webafrica's replyOfficial
06 Jul 2015, 13:04Hello tashmar,
We're really sorry for how things played out and we can understand why you're upset with us.
Our guys were in touch to see if they can rectify this issue and to resolve it - but sadly our guys stated that you'd like to cancel because you're not happy with the service you've received from us. Your services are cancelled as requested and credit notes are pending approval with our Invoicing and Collections team. Please note that it takes up to 72 hours for the credit notes to be approved and once they're approved, a refund will be processed.
We're sorry to see you go and we wish you all the best with your new ISP.
Regards,
Mkhululi
Online Team
We're really sorry for how things played out and we can understand why you're upset with us.
Our guys were in touch to see if they can rectify this issue and to resolve it - but sadly our guys stated that you'd like to cancel because you're not happy with the service you've received from us. Your services are cancelled as requested and credit notes are pending approval with our Invoicing and Collections team. Please note that it takes up to 72 hours for the credit notes to be approved and once they're approved, a refund will be processed.
We're sorry to see you go and we wish you all the best with your new ISP.
Regards,
Mkhululi
Online Team
Webafrica's reply06 Jul 2015, 13:04
Official
Hello tashmar,
We're really sorry for how things played out and we can understand why you're upset with us.
Our guys were in touch to see if they can rectify this issue and to resolve it - but sadly our guys stated that you'd like to cancel because you're not happy with the service you've received from us. Your services are cancelled as requested and credit notes are pending approval with our Invoicing and Collections team. Please note that it takes up to 72 hours for the credit notes to be approved and once they're approved, a refund will be processed.
We're sorry to see you go and we wish you all the best with your new ISP.
Regards,
Mkhululi
Online Team
We're really sorry for how things played out and we can understand why you're upset with us.
Our guys were in touch to see if they can rectify this issue and to resolve it - but sadly our guys stated that you'd like to cancel because you're not happy with the service you've received from us. Your services are cancelled as requested and credit notes are pending approval with our Invoicing and Collections team. Please note that it takes up to 72 hours for the credit notes to be approved and once they're approved, a refund will be processed.
We're sorry to see you go and we wish you all the best with your new ISP.
Regards,
Mkhululi
Online Team