Bad service, No communication and Rude Support agents

I recently ordered a Telkom Uncapped LTE SIM and Router, after the initial botched delivery due to the instructions not being given as I had requested, the SIM is still not active after numerous Support calls logged, phone calls and e-mails.

One of the activation agents actually put the phone down as I was still talking. This is truly unacceptable, especially as I was only saying that the customer service is appalling.

If this isn't resolved by the end of today (10/10/2019) - then all ties with them will most definitely be cut.

I would have been 10 X less irritated if they at least communicated as to what the status is of the issue. I understand it's most likely with Telkom, but it seems they are shying away from responsibility as they sold me the package.