BAD SERVICE M***XIMMMM

I have requested for my fibre services to be cancelled in May and was advised to give ISP 30days notice , I did that my services were then cancelled on 20/06/2021 . I am switching over to MWEB , Mweb is unable to activate my line with them because they are advised by VUMATEL that my current address has an active line with WEBAFRICA, I have continuously been calling webafrica to send me written confirmation that my services are cancelled and the line is indeed released , been requesting for cancellation ref (VC ******) I have been calling WEBAFICA since the 1st of July , I have been holding on the line for over 2hrs , the whatsapp live chat is useless no one has gotten back to me since Friday .......my work is affected as I haven't been working for over three days due this bad service I am receiving . Its so funny how WEBAFRICA is so quick in debiting our accounts but very slow in service delivery .... I have screenshots of call holding as well as whatsapp live chats .This is so annoying!!!!!!