Bad service fromm WebAfrica

I tried to contact WebAfrica with an account issue (support and billing) due to modem charge... it took more than an hour to get any reaction see below [09:36, 12/3/2019] Webafrica: Hi Ludwig, thank you for making use of our Whatsapp support chat.

Our friendly bot, Willie will try to answer any questions you may have. Please keep your questions as short and concise as possible to get the best results.

You may also use the following menu shortcuts (type the shortcut in bold below).

0: Main Menu. 1: Sales - Check available internet services/products in your area. 2: Support - Troubleshoot your internet connection. 3: Network Status - Check if you're affected by any network outages. 4: Live Chat - Get transferred to one of our agents and chat via Whatsapp. 5: Track a Line Fault - Check the status of your line fault. 6: Start Over - Close your existing session and start a new one. [09:36, 12/3/2019] Webafrica: Great news! According to our systems you are not currently affected by any outages. [09:36, 12/3/2019] Webafrica: I found the following articles which may help to answer your question.

Line Faults If you’ve logged a fault on your line you might be looking for the following information. How... https://help.webafrica.co.za/support/solutions/articles/***

Fibre and your router Connecting to WiFi on your fibre router: Switch the WiFi on your device ON and find the 2.4G... https://help.webafrica.co.za/support/solutions/articles/***

VOIP Troubleshooting Guide COMMON SYMPTOMS Cannot make or receive VoIP calls. Cannot hear the caller or the caller can’t ... https://help.webafrica.co.za/support/solutions/articles/*** [09:36, 12/3/2019] Ludwig Chris Kaempffer: 4 [09:36, 12/3/2019] Webafrica: Thanks Ludwig Christian Kaempffer. The following departments are currently online, please type the number corresponding with the department you'd like to chat with.

1: Billing 2: CellC Migration 3: Provisioning 4: Support [09:36, 12/3/2019] Ludwig Chris Kaempffer: 1 [09:36, 12/3/2019] Webafrica: Thanks Ludwig Christian Kaempffer, please hold while I connect you to one of our Live Chat agents...

You can end the Live Chat session at any time and revert back to the Bot by typing ENDCHAT. [09:39, 12/3/2019] Ludwig Chris Kaempffer: I was debited about 3 times the amount of debit for the contract [09:39, 12/3/2019] Webafrica: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [09:40, 12/3/2019] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [09:42, 12/3/2019] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [09:44, 12/3/2019] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [09:44, 12/3/2019] Ludwig Chris Kaempffer: ping ping [09:44, 12/3/2019] Webafrica: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [09:46, 12/3/2019] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [09:46, 12/3/2019] Ludwig Chris Kaempffer: This is 10 minutes already [09:46, 12/3/2019] Webafrica: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [09:48, 12/3/2019] Webafrica: Sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy or unavailable for Live Chat. I'm going to close this Live Chat session for now, but I have sent a call back request to our agents and they will contact you back on Whatsapp as soon as they are available. In the meantime, perhaps I can help you with your query? Type 0 to see the main menu or just ask me your question and I'll see if I can search for the answer. [09:48, 12/3/2019] Webafrica: Your live chat session (***) has been closed and you're back with Willie again, please let me know if there's anything else I can assist you with or type 0 to see the main menu. [09:49, 12/3/2019] Ludwig Chris Kaempffer: Serious? [09:49, 12/3/2019] Webafrica: I found the following articles which may help to answer your question.

Email Restrictions The online disk space limit Depending on which hosting package you have purchased, you will be res... https://help.webafrica.co.za/support/solutions/articles/*** [09:51, 12/3/2019] Ludwig Chris Kaempffer: 0 [09:51, 12/3/2019] Webafrica: 0: Main Menu. 1: Sales - Check available internet services/products in your area. 2: Support - Troubleshoot your internet connection. 3: Network Status - Check if you're affected by any network outages. 4: Live Chat - Get transferred to one of our agents and chat via Whatsapp. 5: Track a Line Fault - Check the status of your line fault. 6: Start Over - Close your existing session and start a new one. [09:52, 12/3/2019] Ludwig Chris Kaempffer: 4 [09:52, 12/3/2019] Webafrica: Thanks Ludwig Christian Kaempffer. The following departments are currently online, please type the number corresponding with the department you'd like to chat with.

1: Billing 2: CellC Migration 3: Provisioning 4: Support [09:52, 12/3/2019] Ludwig Chris Kaempffer: 1 [09:52, 12/3/2019] Webafrica: Thanks Ludwig Christian Kaempffer, please hold while I connect you to one of our Live Chat agents...

You can end the Live Chat session at any time and revert back to the Bot by typing ENDCHAT. [09:56, 12/3/2019] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [09:58, 12/3/2019] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [10:00, 12/3/2019] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [10:02, 12/3/2019] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [10:04, 12/3/2019] Webafrica: Sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy or unavailable for Live Chat. I'm going to close this Live Chat session for now, but I have sent a call back request to our agents and they will contact you back on Whatsapp as soon as they are available. In the meantime, perhaps I can help you with your query? Type 0 to see the main menu or just ask me your question and I'll see if I can search for the answer. [10:04, 12/3/2019] Webafrica: Your live chat session (***) has been closed and you're back with Willie again, please let me know if there's anything else I can assist you with or type 0 to see the main menu. [10:12, 12/3/2019] Ludwig Chris Kaempffer: 0 [10:12, 12/3/2019] Webafrica: 0: Main Menu. 1: Sales - Check available internet services/products in your area. 2: Support - Troubleshoot your internet connection. 3: Network Status - Check if you're affected by any network outages. 4: Live Chat - Get transferred to one of our agents and chat via Whatsapp. 5: Track a Line Fault - Check the status of your line fault. 6: Start Over - Close your existing session and start a new one. [10:12, 12/3/2019] Ludwig Chris Kaempffer: 4 [10:12, 12/3/2019] Webafrica: Thanks Ludwig Christian Kaempffer. The following departments are currently online, please type the number corresponding with the department you'd like to chat with.

1: Billing 2: CellC Migration 3: Provisioning 4: Support [10:12, 12/3/2019] Ludwig Chris Kaempffer: 4 [10:12, 12/3/2019] Webafrica: Thanks Ludwig Christian Kaempffer, please hold while I connect you to one of our Live Chat agents...

You can end the Live Chat session at any time and revert back to the Bot by typing ENDCHAT. [10:16, 12/3/2019] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [10:18, 12/3/2019] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [10:20, 12/3/2019] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [10:22, 12/3/2019] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [10:24, 12/3/2019] Webafrica: Sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy or unavailable for Live Chat. I'm going to close this Live Chat session for now, but I have sent a call back request to our agents and they will contact you back on Whatsapp as soon as they are available. In the meantime, perhaps I can help you with your query? Type 0 to see the main menu or just ask me your question and I'll see if I can search for the answer. [10:24, 12/3/2019] Webafrica: Your live chat session (***) has been closed and you're back with Willie again, please let me know if there's anything else I can assist you with or type 0 to see the main menu. [10:24, 12/3/2019] Ludwig Chris Kaempffer: 0 [10:24, 12/3/2019] Webafrica: 0: Main Menu. 1: Sales - Check available internet services/products in your area. 2: Support - Troubleshoot your internet connection. 3: Network Status - Check if you're affected by any network outages. 4: Live Chat - Get transferred to one of our agents and chat via Whatsapp. 5: Track a Line Fault - Check the status of your line fault. 6: Start Over - Close your existing session and start a new one. [10:25, 12/3/2019] Ludwig Chris Kaempffer: 4 [10:25, 12/3/2019] Webafrica: Thanks Ludwig Christian Kaempffer. The following departments are currently online, please type the number corresponding with the department you'd like to chat with.

1: Billing 2: CellC Migration 3: Provisioning 4: Support [10:25, 12/3/2019] Ludwig Chris Kaempffer: 1 [10:25, 12/3/2019] Webafrica: Thanks Ludwig Christian Kaempffer, please hold while I connect you to one of our Live Chat agents...

You can end the Live Chat session at any time and revert back to the Bot by typing ENDCHAT. [10:30, 12/3/2019] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying...