Bad service from Webafrica as an ISP provider

As an ISP service provider for Vuma, i find that this company has bad communication with its vendors. We have been without fibre for 3 days with no notifications or updates regarding progress. 30 May until today 2 June 2025 and we are in the dark as to what is going on. No interent is affecting us as we work from home, and now we have spent already R500 on data to keep us up and running. I need not mention there was no fail in Webafruca collecting their monthly debit order on time.

What do we as a paying customer do avoid thus bad service?