Bad Service from Webafrica

I wanted to cancell my subscription due to relocation and was advised by WebAfrica's agent just to move my subscription to the new premises for the fee R200 plus and that I will get 1 month subscription for free,which I opted to accept. When the line was activated on 5 August 2024 we had no internet and was only connected on the 11th August 2024 with a pro-rata invoice from the 5th they refuse to give the month free or to rectify the invoice. Is this the way they roll to keep people using them, then I'm not interested in using them. But if you cancell them there is charges upon charges that you don't have money to get a new internet provider. Webafrica get your house in order you ripping people off.