LN
Lucky N
1 reviews | Active since Dec 2025
12 Mar 2026, 16:07
Bad service from Web Africa, lack of communication
I'm not happy about their services, their WhatsApp line you wait for the
Helpful (0)
Replies (8)0
Replies (8)LN
Lucky N's updateReviewer Update
12 Mar 2026, 16:10You wait forever to speak to an agent, WhatsApp like is not helping when you have connectivity issues
LN
Lucky N's update12 Mar 2026, 16:10
Reviewer Update
You wait forever to speak to an agent, WhatsApp like is not helping when you have connectivity issues
Webafrica's replyOfficial
12 Mar 2026, 16:15Hi Lucky, thank you for sharing your feedback. We understand how frustrating it can be to experience delays on our WhatsApp line, and we’re actively working on improving our service and support processes to make it faster and more responsive for our customers.
Your feedback is important to us and helps guide these improvements so we can provide a better experience moving forward.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply12 Mar 2026, 16:15
Official
Hi Lucky, thank you for sharing your feedback. We understand how frustrating it can be to experience delays on our WhatsApp line, and we’re actively working on improving our service and support processes to make it faster and more responsive for our customers.
Your feedback is important to us and helps guide these improvements so we can provide a better experience moving forward.
Warm regards,
Webafrica Crew
Webafrica Crew
LN
Lucky N's updateReviewer Update
12 Mar 2026, 16:24Even now I'm still waiting for the assistant. My line is still down. Tell me how would I be assisted and I need internet immediately.... I see here it's only few minutes to respond
LN
Lucky N's update12 Mar 2026, 16:24
Reviewer Update
Even now I'm still waiting for the assistant. My line is still down. Tell me how would I be assisted and I need internet immediately.... I see here it's only few minutes to respond
Webafrica's replyOfficial
12 Mar 2026, 16:29Hi Lucky, we completely understand how frustrating it is to be without internet, and we want to get this sorted for you as quickly as possible.
Could you please send us your account details privately so our team can look into your case and get your connection back up right away?
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply12 Mar 2026, 16:29
Official
Hi Lucky, we completely understand how frustrating it is to be without internet, and we want to get this sorted for you as quickly as possible.
Could you please send us your account details privately so our team can look into your case and get your connection back up right away?
Warm regards,
Webafrica Crew
Webafrica Crew
LN
Lucky N's updateReviewer Update
12 Mar 2026, 19:38Currently I'm still waiting for your next steps, please keep me posted on.
Kindly assist with timeline, so that I would know when this would be sorted.
Noted that my internet is down, yet I haven't be told the course of it. This is giving me extra cost as I have to find alternative way to get data while waiting for you to fix this.
Has someone started attending my issue?
If yes give me updates...
Kindly assist with timeline, so that I would know when this would be sorted.
Noted that my internet is down, yet I haven't be told the course of it. This is giving me extra cost as I have to find alternative way to get data while waiting for you to fix this.
Has someone started attending my issue?
If yes give me updates...
LN
Lucky N's update12 Mar 2026, 19:38
Reviewer Update
Currently I'm still waiting for your next steps, please keep me posted on.
Kindly assist with timeline, so that I would know when this would be sorted.
Noted that my internet is down, yet I haven't be told the course of it. This is giving me extra cost as I have to find alternative way to get data while waiting for you to fix this.
Has someone started attending my issue?
If yes give me updates...
Kindly assist with timeline, so that I would know when this would be sorted.
Noted that my internet is down, yet I haven't be told the course of it. This is giving me extra cost as I have to find alternative way to get data while waiting for you to fix this.
Has someone started attending my issue?
If yes give me updates...
Webafrica's replyOfficial
13 Mar 2026, 09:50Hi Lucky, Thank you for reaching out and sharing your experience. We completely understand how stressful it can be to be without internet, especially when it affects your work and means finding alternative ways to stay connected.
We’ll be following up with the relevant team to ensure they get in touch with you as soon as possible. They will be able to provide updates on the next steps and expected timelines so you’re fully informed.
We really appreciate your patience while the team works on restoring your connection and will make sure you’re kept updated throughout the process.
We really appreciate your patience while the team works on restoring your connection and will make sure you’re kept updated throughout the process.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 Mar 2026, 09:50
Official
Hi Lucky, Thank you for reaching out and sharing your experience. We completely understand how stressful it can be to be without internet, especially when it affects your work and means finding alternative ways to stay connected.
We’ll be following up with the relevant team to ensure they get in touch with you as soon as possible. They will be able to provide updates on the next steps and expected timelines so you’re fully informed.
We really appreciate your patience while the team works on restoring your connection and will make sure you’re kept updated throughout the process.
We really appreciate your patience while the team works on restoring your connection and will make sure you’re kept updated throughout the process.
Warm regards,
Webafrica Crew
Webafrica Crew
LN
Lucky N's updateReviewer Update
13 Mar 2026, 11:43No one as yet told me, why my internet is down.
Also you keep promising me to update me but that not happening.
So please sort this thing out before we lose trust in you and your services
Also you keep promising me to update me but that not happening.
So please sort this thing out before we lose trust in you and your services
LN
Lucky N's update13 Mar 2026, 11:43
Reviewer Update
No one as yet told me, why my internet is down.
Also you keep promising me to update me but that not happening.
So please sort this thing out before we lose trust in you and your services
Also you keep promising me to update me but that not happening.
So please sort this thing out before we lose trust in you and your services
Webafrica's replyOfficial
13 Mar 2026, 12:12Hi Lucky, Thank you for your message and for your patience while waiting for updates. We completely understand how concerning it is not knowing why your internet is down, especially when it affects your work and daily routine. We’ve flagged the urgency of your situation with the relevant team and have followed up to ensure they reach out to you as soon as possible. They’ll be able to provide the next steps and timelines so you’re fully informed.
We appreciate you staying in touch and will make sure you receive updates as the team progresses.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 Mar 2026, 12:12
Official
Hi Lucky, Thank you for your message and for your patience while waiting for updates. We completely understand how concerning it is not knowing why your internet is down, especially when it affects your work and daily routine. We’ve flagged the urgency of your situation with the relevant team and have followed up to ensure they reach out to you as soon as possible. They’ll be able to provide the next steps and timelines so you’re fully informed.
We appreciate you staying in touch and will make sure you receive updates as the team progresses.
Warm regards,
Webafrica Crew
Webafrica Crew