Bad service from Web Africa

It is just impossible to get anybody of WebAafrica to deal with you. I need to get wifi for my daughter ...They are starting their classes on the 15 Feb 2021 I have already send a enquiry I have spoke to an agent Zoliswa and send her my appication on the 11/01/2021 We established that there is already fibre in the building She has said that it will take 7 to 14 days. Since then I can not get hold of anybody. When you email Web Africa you get an email back stating that emails are so yesterday They have a whatsup that nobody is answering. Sometimes only 4 to 6 hours later some one will come back and if you are not answering immediately the end your chat or they will just end it later because nobody came back to you. I manage to get hold of Zoliswa a week and a half ago. She said that she will follow up and come back to me...I am still waiting I got hold of her yesterday. She said that I need to hold the line I have waited for 10 minutes but had to go into a meeting . I have no feedback yet. If you phone you just get automated answers. This is very frustrating and very bad service