DC
Danie C
1 reviews | Active since Oct 2009
20 Mar 2015, 08:57
Bad Service from Web Africa
Logged a call for very slow ADSL on Monday. Now Friday. At first they resolved my call without investigating it.<br> Try to phone them but get no answer.<br> Let me know what is happening.<br> I am now forced to buy ADSL and mobile data from other suppliers.<br> <br>
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Replies (1)0
Replies (1)
Webafrica's replyOfficial
25 Mar 2015, 13:55Hello DanieCla,
We know how frustrating it is to deal with a slow connection, therefore, we understand why you chose to log this complaint.
Our guys have been in touch with you via email and they've done tests and the tests indicate that the issue is the dslam in your area. We would advise you to log this issue with Telkom so they can investigate and resolve this problem for you.
If you do pick up further issues please give us a call on ***0.
Regards
Mkhululi
Online Team
We know how frustrating it is to deal with a slow connection, therefore, we understand why you chose to log this complaint.
Our guys have been in touch with you via email and they've done tests and the tests indicate that the issue is the dslam in your area. We would advise you to log this issue with Telkom so they can investigate and resolve this problem for you.
If you do pick up further issues please give us a call on ***0.
Regards
Mkhululi
Online Team
Webafrica's reply25 Mar 2015, 13:55
Official
Hello DanieCla,
We know how frustrating it is to deal with a slow connection, therefore, we understand why you chose to log this complaint.
Our guys have been in touch with you via email and they've done tests and the tests indicate that the issue is the dslam in your area. We would advise you to log this issue with Telkom so they can investigate and resolve this problem for you.
If you do pick up further issues please give us a call on ***0.
Regards
Mkhululi
Online Team
We know how frustrating it is to deal with a slow connection, therefore, we understand why you chose to log this complaint.
Our guys have been in touch with you via email and they've done tests and the tests indicate that the issue is the dslam in your area. We would advise you to log this issue with Telkom so they can investigate and resolve this problem for you.
If you do pick up further issues please give us a call on ***0.
Regards
Mkhululi
Online Team