Bad service from Vumatel and WebAfrica

Vumatel and WebAfrica double debited me for the month of October and November 2024.Till today I haven’t received my refund. I have been following up with WebAfrica via WhatsApp cause you can’t call them directly. And they say is that “The issue is escalated with Vumatel”. Even today they are still Escalating with Vumatel. One of the consultant by the name Jameel once told me that I must forget about the refund.

Their service is very poor and I wouldn’t advise anyone to use them. A service provider that you can only talk to the consultants via WhatsApp and you can’t call them, but they are able to call you when they want you.