BAD SERVICE FROM SAMANTHA ON SALES DEPARTMENT!!!

I spoke to a women named Samantha on the sales department, i have never experience such bad service and attitude.

My card which debited for Wi-Fi expired had another on but not loaded on the system as i need a new link to make the payment. Instead of her explaining the billing department process and try to get assistance as i have been calling for the 5th time, she hung up the call on me, Iam also working in a call center environment for a financial industry never been disrespectful to a client like that, instead you try and calm the client and assist to your ability. i know it can be hectic.

Iam very disappointed, when i ask to speak to team leader or anyone she hung up as if iam using free phone, she must get of her high horse. If Shes tired of the call center like, there's lot of opportunities to study.

Iam even wondering if WebAfrica have quality assurance because the treatment and rudeness we get is not it,