Bad service from Nomthandazo

I always received good service from Webafrica until today, my debit order did not go off (there were funds in the account) furthermore they then charged me an extra R50 for a missed debit order, I went to their online portal to make payment manually even the extra R50 that was not my fault (and also banks charge for bounced debit orders why does Webafrica think they are now a bank too) when trying to make the payment on the portal it did not want to work I tried several times as well as different devices and got the same error, I went through to the Whatsapp chat and dealt with Nomthandazo who was extremely unhelpful and made me feel like a complete idiot asking if I had enough funds (why would I go to try pay if I didn't have funds really) then asking if I used it right telling me I need to add my CVV well DUH! what do you think I have been doing this entire time (like most of my afternoon in fact) took forever to basically say I am dumb and don't know how to pay, meanwhile all I am asking for is banking details to EFT so it doesn't get cut surely the money goes to an account? and try to call to get through to a human who can understand no number to call I am completely frustrated with the service from Nomthandazo and how I was made to feel like a broke ***** who cannot use a basic online payment portal meantime the issue was with Webafrica's portal not me or my user knowledge or bank balance!