Bad service for no connection

I am webafrica client Since Thursday I have no internet and I work from home and earn commission only I use this to earn income not it's affecting my finances. Webafrica will have to compensate me. It is their lack of following up on clients queriea and complaints regarding their no internet connection. I have tried all means by whatsapp which is a robot, by telephone by email by chat to their agents who gave me a number of ref numbers which webafrica does not do the job. Agents say there outage in my area but I'm their app it say the area is alive plus my neighbours are all connected and we on the same pole. So it's only me that means they have to come to my place and fix it. Here are the ref this one is by Phumelela on Friday *** this one is by Sive G ***and this is by SiveG fault *** and another call *** that's for Sunday. This webafrica does not follow up and does not care about thier clients, since 1997and they don't have a24 hour service but they have clients all over the country. I will have recommend this company to anyone. Worst service ever. I want to sue them for pain and suffering and loss of income. If i can be assisted with that I will appreciate.