Bad service, falsifying information

I was signing up through Frogfoot to get Fibre and decided to go with webafrica. A sales agent from webafrica contacted me to assist me with the final admin. I explain to him that I will not be requiring a router as I will make use of my own. He informed me that they will not charge me the delivery fee of R249. received a message where they tried deducted R748, luckily my bank declined it. I followed up with him regarding the wrong amount being charge, he explained that he did send it through to finance to fix. I spoke to a second consultant and explained to them I am not happy with what level of service I received thus far and would like them to sort this out now so that I can get Fibre as I need it for work. I also explained that I am not happy to pay the R499 anymore due to bad service. I was then informed that they cant remove the R499 as its being charge by frogfoot. I proceeded to frogfoot website and noted that there are suppose to be no cost, I explained this to the consultant and she told me its when you go through frogfoot direct. I then told her I did and provided proof. she then proceeded to transfer me to billing to short this out. Billing however have already closed for the day and this is something the sales consultant must have know.

so 0 for customer serivce 0 for trying to take money from me thats not owned to them 0 for trying to hide information or move the blame 0 for passing me on to someone else to assist me know that that person has already nocked of for the day.

This is bull**** how they want to treat someone we wants to give them business, worst company I have dealt with thus far