Bad Service Ever

worst service ever

I ordered a service with Vumatel and every time I would have issues, I would have to connect with them via their chat box with web Africa everything was fine I even got a second service with them for my husband parents using the same phone number and email address for both accounts. I did not pay my subscription in may but later paid on the 26/06/2024 and I did not have connection I contacted them they took days to respond and they gave me a password my service was active for a day the next day 27/06 I paid my second account they gave me a password it was activated only to later realize that they had given me the same VC number for both accounts so my service was disconnected when I tried to connect I would get an error massage saying connected without internet, from the 27 June until now I have been texting, calling I even went to the vuma offices in Tokoza and the guy promised to help me but still nothing I've asked for a refund, I've asked them to cancel my service and refund me all they do is just transfer me do not respond until the following day. I have to start afresh and explain to every agent what has happened and what I need but still no results all they do is transfer me from 1 agent to another. Web Africa's agent is not helpful at all this experience has made me lose money I have paid for my dstv account, Netflix and Showmax but I cannot enjoy all of them because my smart TV will not work