1 reviews | Active since Dec 2024
Bad service
Subject: Urgent: Service Disconnection After Payment
Hello, I am very concerned about my recent experience with AfricaWeb. My service was disconnected even though I paid, and I did not receive any SMS, call, or email informing me that my service would be terminated.
When I tried to get help through WhatsApp, I was first directed to the automated bot repeatedly, and when I reached a human agent, I was not assisted and was instead passed around to different people without resolution.
This level of service is unprofessional and has caused unnecessary stress. I am requesting the following: 1. Immediate reconnection of my service. 2. Confirmation of my payment reflecting on your system. 3. An explanation of why the service was terminated without notice. 4. A direct contact person who can assist until this matter is resolved.
Please treat this matter urgently.
Thank you.
I am extremely disappointed with the service I have received from WebAfrica. I have been paying for my internet service every month, yet my account was terminated without any communication from WebAfrica. I did not receive any notice, email, SMS, or call informing me of a disconnection or any issue with my account.
When I contacted WebAfrica for assistance, I was directed to the WhatsApp “support” platform, which is nothing more than a robotic system that does not resolve issues. The agents who eventually respond are dismissive, unhelpful, and do not provide reference numbers unless you specifically ask for one. Even after providing my details multiple times, I still received no clarity and no solution.
It is unacceptable to terminate a customer’s service after they have paid, offer no explanation, and then make them struggle just to get basic assistance. I am now left without internet access and without any accountability from WebAfrica.
I am requesting the following:
- Immediate explanation of why my service was terminated.
- Restoration of my service without any reconnection fees, as the disconnection was not my fault.
- Reimbur*****t for the hours and inconvenience caused by WebAfrica’s negligence.
- Proper customer service that treats clients with respect and urgency.
5 . I need a refund urgently
I am extremely disappointed with the service I have received from WebAfrica. I have been paying for my internet service every month, yet my account was terminated without any communication from WebAfrica. I did not receive any notice, email, SMS, or call informing me of a disconnection or any issue with my account.
When I contacted WebAfrica for assistance, I was directed to the WhatsApp “support” platform, which is nothing more than a robotic system that does not resolve issues. The agents who eventually respond are dismissive, unhelpful, and do not provide reference numbers unless you specifically ask for one. Even after providing my details multiple times, I still received no clarity and no solution.
It is unacceptable to terminate a customer’s service after they have paid, offer no explanation, and then make them struggle just to get basic assistance. I am now left without internet access and without any accountability from WebAfrica.
I am requesting the following:
- Immediate explanation of why my service was terminated.
- Restoration of my service without any reconnection fees, as the disconnection was not my fault.
- Reimbur*****t for the hours and inconvenience caused by WebAfrica’s negligence.
- Proper customer service that treats clients with respect and urgency.
5 . I need a refund urgently