vM
virgil M
1 reviews | Active since Aug 2024
01 Apr 2026, 18:46
Bad service
Bad service they don't respond an entire day on the what's app chat, fees have been paid including re connection fees
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Replies (1)
Webafrica's replyOfficial
02 Apr 2026, 09:32Hello Virgil,
We completely understand how frustrating it must be to wait for an entire day without a response, especially after paying all fees, including reconnection fees. Experiencing service delays when you rely on your connection can be incredibly inconvenient, and we recognise the impact this has had on your day-to-day activities.
After reviewing your account, we can confirm it has been reactivated on our side. However, the line still needs to be reconnected on Openserve’s side. We’ve already reached out to the team responsible for Openserve line reconnections and highlighted the urgency of your case. They will be assisting and providing feedback via email once the reconnection is complete.
Your patience while this is being resolved is greatly appreciated. If you still require any further assistance, please send us a direct message on Hello Peter with a brief description of the issue, and we’ll make sure it’s addressed promptly.
Warm regards,
Webafrica Crew
We completely understand how frustrating it must be to wait for an entire day without a response, especially after paying all fees, including reconnection fees. Experiencing service delays when you rely on your connection can be incredibly inconvenient, and we recognise the impact this has had on your day-to-day activities.
After reviewing your account, we can confirm it has been reactivated on our side. However, the line still needs to be reconnected on Openserve’s side. We’ve already reached out to the team responsible for Openserve line reconnections and highlighted the urgency of your case. They will be assisting and providing feedback via email once the reconnection is complete.
Your patience while this is being resolved is greatly appreciated. If you still require any further assistance, please send us a direct message on Hello Peter with a brief description of the issue, and we’ll make sure it’s addressed promptly.
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 09:32
Official
Hello Virgil,
We completely understand how frustrating it must be to wait for an entire day without a response, especially after paying all fees, including reconnection fees. Experiencing service delays when you rely on your connection can be incredibly inconvenient, and we recognise the impact this has had on your day-to-day activities.
After reviewing your account, we can confirm it has been reactivated on our side. However, the line still needs to be reconnected on Openserve’s side. We’ve already reached out to the team responsible for Openserve line reconnections and highlighted the urgency of your case. They will be assisting and providing feedback via email once the reconnection is complete.
Your patience while this is being resolved is greatly appreciated. If you still require any further assistance, please send us a direct message on Hello Peter with a brief description of the issue, and we’ll make sure it’s addressed promptly.
Warm regards,
Webafrica Crew
We completely understand how frustrating it must be to wait for an entire day without a response, especially after paying all fees, including reconnection fees. Experiencing service delays when you rely on your connection can be incredibly inconvenient, and we recognise the impact this has had on your day-to-day activities.
After reviewing your account, we can confirm it has been reactivated on our side. However, the line still needs to be reconnected on Openserve’s side. We’ve already reached out to the team responsible for Openserve line reconnections and highlighted the urgency of your case. They will be assisting and providing feedback via email once the reconnection is complete.
Your patience while this is being resolved is greatly appreciated. If you still require any further assistance, please send us a direct message on Hello Peter with a brief description of the issue, and we’ll make sure it’s addressed promptly.
Warm regards,
Webafrica Crew