Bad service

I asked webafrica to move my service as I was relocating from Pretoria to JHB and instead of moving my service (or account) they simply opened a second account at the new residence! So I'm now paying for two! Not only that, but they charged me for the reinstallation of the second fibre service, so on top of paing for two services, I'm also paying all the initial set up and installation charges - of which I did on my own (reconnecting the router, the cables etc) they did nothin to reinstall, except charge me for it! I've tried to contact them, but the only way to contact is through WhatsApp, which is a BOT, so it never understands what you are asking for! When asking for a consultant (a so-called live one) you are placed on hold - permanently. A consultant NEVER appears or becomes available. I would NEVER use these people and suggest to everyone to avoid them!