Bad Service

Just need to vent my frustration. We've been customers with webafrica for years. Recently moved - literally a few units over in our complex. Have been trying to move our fibre service. We were initially approved for fibre - after a week we had to follow up why we had no access yet only to be told our area is not serviced by fibre. Moved to another fibre provider as per your products page - again approved and waited weeks - only to be told the area is again not serviced by the new provider.

The purchased MTN LTE - we've rica'ed and everything but still no router delivery. Tried to follow up on Watsapp since we cannot call you. After HOURS on watsapp, I was told they cannot help me since my husband's name is on the account. Asked them to please phone him and was told 24 to 48 hours.

So, after nearly a month, we'll be paying for stuff we've never even received. Cannot even call webafrica to follow up, we are at the mercy of a very frustrating watsapp line.

Just thought I'd let you know your service sucks.