Bad service, contractual amendments

RE Webafrica materially amends their agreements with customers after initiation of services

Its been a terrible experience and I would strongly advise against engaging the services of this company. - Upon activating my fibre services I was informed that a router is included in the offering at the time so long as the contract is active for no less than 24 months. - After cancelling the contract after more than 24 months due to bad service, low internet speeds, constant amendments to its FUP and lack of support, I was advised that I need to deliver the router to their office in Woostock or they will debit my account with a R1000 to cover the cost of the router. The policy since changed to 'free to use', which was not what was agreed at the time. - I have no use for the router and informed them they are welcome to collect the router from me (as a courtesy) but I will not be delivering it to them as I certainly did not agree to this. This was ignored and instead the amount was debited to my account. - Do not use this company as your ISP, in my view it is unlikely to be a pleasant experience. I suspect this sort of activity is not only breach of contract, but also ******** in terms of the Consumer Protection Act, which I will investigate further.