Bad Service by Webafrica Accounts Department

I had cancelled my account with Web Africa at the beginning of December 2015. then all of a sudden on the 8 March 2016 they processed a debit order 3 times on an old account which I stopped using. As a result I have now incurred bank charges.<br> <br> I contacted Web Africa on that day the 8 March 2016 after an extremely long wait on the phone only to be told by them (I think his name was Colin) that they are dealing with a lot of calls and that they will urgently get back to me. This never happened and I called again a week later on the 15 Mar 2016. I was then told by someone called Rushdi in accounts that there was an outstanding invoice from Oct 2015. He requested I send him a copy of my bank statement proving I paid that amount which I did immediately after that call.<br> <br> I still have had no feedback and can't get hold of anyone to fix the problem. If you call their switchbord you get a message saying that there is some problem with the call centre number and that one should send an email.<br> <br> How is it that a company which has your banking details is allowed to debit your account more that 3 months after everything was finished. I want this resolved and bank charges refunded.