Bad service by Webafrica

I did an application for Fibre at my house on 23 December 2020. On the 29 December 2020 I enquired about my payment link as I never received it and was advised everyone was on holiday but it looks like I have an active ISP on my premises. I told them that it cnt be and that there is no active ISP on the premises. I am still struggling with Webafrica. I whatsapp, email and phone them and everytime someone needs to get back to me it never happens. I asked to speak to manager, well I am still waiting. So on 25 February I email the CEO and still no response. What happened to customer service.