Bad service at Webafrica

From having the best service at web africa they have dropped the ball big time. I have 2 installations with them going for my 3rd I guess you not 3rd time lucky. Worst couple days I moved into a new premises with a line there Web Africa has taken activation payments but non of their employees or WhatsApp chats can give me an answer am I getting fibre or not. They say they need to take over my line and it been escalated to the brand manger, escalated to the people that handle this, your line has been this and that. I have contacted 3rd party fibre companies they can help not sure why U can't help. I will be cancelling the other lines and be doing a reversal on the payment.