BAD SERVICE AND VERY *********** WITH COMMUNICATIONS

I signed up with WEBAFRICA for openserv connection on the 2nd April, paid my R249 connection fee which was an immediate payment via the Owzow payment option. The next day I contacted them (only via the whatsapp line) to confirm if order was placed. They then advised that Openserv is not yet live in our area and that I will have to opt for Vumatel, they transferred my R249 credit 2 days later… Then I again followed up to confirm if order has been process via Vumaltel, only to find out we cannot connect with Vumatel, we have to connect with Vumatel Reach!!! So I request cancellation and contacted another service provider! They promised my R249 will be paid back 2 days later and then promised it would be paid back NO LATER THAN THE 10th April!!!!! I have lodged a complaint with their complaints department. The consultant apologised and promised that he escalated the request. To date 16/04/25 I still have NOT RECEIVED MY MONEY BACK!!!!!!!! They are very quick to take your money with IMMEDIATE transactions, but USELESS to pay back your money!!!! Nevertheless the bad service and communication regarding selling products. I would not advise anybody to contact them for business. I am frustrated by there incompetence!