AM
Amogelang M
1 reviews | Active since Jan 2025
07 Jun 2026, 07:15
Bad service and unreasonable delays
Webafrica is the worst , horrible! You cannot wait for an order /installation for 3 weeks! It has been 3 weeks and I still don’t have what I paid for ! It is very difficult to get through to them and when you do , their agents are rude and give you different processes and timelines ! When The time line that they give you lapses they extend it next time when you follow up ! What kind of business does not want to be reached by their clients? They hide behind WhatsApp and all they do is tell you there is nothing they can do for you while they have your money ! I even ordered fibre from a different service provider while my order was pending with Webafrica ! I got the service within 48 hours ! All I want from you guys now is my refund immediately!
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
08 Jun 2026, 10:47Hi Amogelang ,
We understand how frustrating it must be to wait this long for your installation, especially after making payment and expecting the service to be up and running. Being left without progress or clear updates during sign‑up can feel very disappointing. This experience has clearly fallen short of the smooth and reliable onboarding process we aim to deliver.
We can see that there are currently both a Telkom LTE and a Vuma Reach order on your account. To ensure we handle this correctly and proceed with your refund request, could you please send a direct message on Hello Peter confirming if you would like both orders to be cancelled?
We will continue to support you through this process to ensure everything is resolved and closed out without further inconvenience.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to wait this long for your installation, especially after making payment and expecting the service to be up and running. Being left without progress or clear updates during sign‑up can feel very disappointing. This experience has clearly fallen short of the smooth and reliable onboarding process we aim to deliver.
We can see that there are currently both a Telkom LTE and a Vuma Reach order on your account. To ensure we handle this correctly and proceed with your refund request, could you please send a direct message on Hello Peter confirming if you would like both orders to be cancelled?
We will continue to support you through this process to ensure everything is resolved and closed out without further inconvenience.
Warm regards,
Webafrica Crew
Webafrica's reply08 Jun 2026, 10:47
Official
Hi Amogelang ,
We understand how frustrating it must be to wait this long for your installation, especially after making payment and expecting the service to be up and running. Being left without progress or clear updates during sign‑up can feel very disappointing. This experience has clearly fallen short of the smooth and reliable onboarding process we aim to deliver.
We can see that there are currently both a Telkom LTE and a Vuma Reach order on your account. To ensure we handle this correctly and proceed with your refund request, could you please send a direct message on Hello Peter confirming if you would like both orders to be cancelled?
We will continue to support you through this process to ensure everything is resolved and closed out without further inconvenience.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to wait this long for your installation, especially after making payment and expecting the service to be up and running. Being left without progress or clear updates during sign‑up can feel very disappointing. This experience has clearly fallen short of the smooth and reliable onboarding process we aim to deliver.
We can see that there are currently both a Telkom LTE and a Vuma Reach order on your account. To ensure we handle this correctly and proceed with your refund request, could you please send a direct message on Hello Peter confirming if you would like both orders to be cancelled?
We will continue to support you through this process to ensure everything is resolved and closed out without further inconvenience.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
09 Jun 2026, 14:40Hi Amogelang,
We understand your frustration and the urgency of wanting this resolved.Please note that the cancellation has been processed, and a refund request has been submitted to our billing team for further handling.The billing team will review the payment and process the refund in line with standard verification and processing procedures.We appreciate your patience while this is being finalised.Kind regards,
Webafrica Crew
We understand your frustration and the urgency of wanting this resolved.Please note that the cancellation has been processed, and a refund request has been submitted to our billing team for further handling.The billing team will review the payment and process the refund in line with standard verification and processing procedures.We appreciate your patience while this is being finalised.Kind regards,
Webafrica Crew
Webafrica's reply09 Jun 2026, 14:40
Official
Hi Amogelang,
We understand your frustration and the urgency of wanting this resolved.Please note that the cancellation has been processed, and a refund request has been submitted to our billing team for further handling.The billing team will review the payment and process the refund in line with standard verification and processing procedures.We appreciate your patience while this is being finalised.Kind regards,
Webafrica Crew
We understand your frustration and the urgency of wanting this resolved.Please note that the cancellation has been processed, and a refund request has been submitted to our billing team for further handling.The billing team will review the payment and process the refund in line with standard verification and processing procedures.We appreciate your patience while this is being finalised.Kind regards,
Webafrica Crew
AM
Amogelang M's updateReviewer Update
09 Jun 2026, 18:17And how long will this take ? Another 3 weeks ?
AM
Amogelang M's update09 Jun 2026, 18:17
Reviewer Update
And how long will this take ? Another 3 weeks ?
Webafrica's replyOfficial
10 Jun 2026, 10:18Hi Amogelang,
Thank you for reaching out. We understand how important it is to get clarity on your refund, especially when you’re following up and not getting the updates you need. Waiting without clear confirmation can be very frustrating. We can confirm that your orders have been successfully cancelled, and a credit has already been passed on your account. A request has also been submitted for the refund to be paid directly to you, which is currently pending approval. Once approved, the amount will typically reflect in your bank account within 5–7 business days.
If you require any additional assistance or further updates, feel free to send us a direct message on Hello Peter, and we`ll gladly assist.
Warm regards,
Webafrica Crew
Thank you for reaching out. We understand how important it is to get clarity on your refund, especially when you’re following up and not getting the updates you need. Waiting without clear confirmation can be very frustrating. We can confirm that your orders have been successfully cancelled, and a credit has already been passed on your account. A request has also been submitted for the refund to be paid directly to you, which is currently pending approval. Once approved, the amount will typically reflect in your bank account within 5–7 business days.
If you require any additional assistance or further updates, feel free to send us a direct message on Hello Peter, and we`ll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 10:18
Official
Hi Amogelang,
Thank you for reaching out. We understand how important it is to get clarity on your refund, especially when you’re following up and not getting the updates you need. Waiting without clear confirmation can be very frustrating. We can confirm that your orders have been successfully cancelled, and a credit has already been passed on your account. A request has also been submitted for the refund to be paid directly to you, which is currently pending approval. Once approved, the amount will typically reflect in your bank account within 5–7 business days.
If you require any additional assistance or further updates, feel free to send us a direct message on Hello Peter, and we`ll gladly assist.
Warm regards,
Webafrica Crew
Thank you for reaching out. We understand how important it is to get clarity on your refund, especially when you’re following up and not getting the updates you need. Waiting without clear confirmation can be very frustrating. We can confirm that your orders have been successfully cancelled, and a credit has already been passed on your account. A request has also been submitted for the refund to be paid directly to you, which is currently pending approval. Once approved, the amount will typically reflect in your bank account within 5–7 business days.
If you require any additional assistance or further updates, feel free to send us a direct message on Hello Peter, and we`ll gladly assist.
Warm regards,
Webafrica Crew