SK
Shirley K
1 reviews | Active since Apr 2026
24 Apr 2026, 14:59
Bad Service and Unprofessional
Bad bad service i will never recommend any client to use their services. I checked coverage before placing an order there system are **** i use hyper before and if there is no coverage it won't place an order... In addition, turn around time is 5 days for installation they only told me on 5th day there is no coverage in my area but why take my money. Further more, there refund is 10 - 15 days so unprofessional the CX i was talking to could not even offer me a different product.. Bad bad service... Vuma should not work with these guy Hyper is the best i used it befor and i never had problems... If there tech issue they resolve it quickly... with Webafrica i was just trying first time experience bad bad
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Replies (1)
Webafrica's replyOfficial
24 Apr 2026, 15:14Hi Shirley,
Thank you for taking the time to share your experience with us. We can understand how disappointing and frustrating this must have been, especially after checking coverage upfront, waiting through the installation turnaround time, and only being informed later that service wasn’t available in your area. Being charged under those circumstances and then facing a lengthy refund process understandably adds to that frustration.
Your feedback regarding the coverage checks, communication delays, refund turnaround time, and the lack of alternative product options has been noted in full. This experience does not reflect the level of clarity and customer care we aim to deliver, and it has been submitted to our Service Quality Team for review and improvement, particularly around pre-order validation and customer communication.
If you still require assistance, please feel free to reach out to us via Hello Peter with your details, and we’ll be happy to assist further.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your experience with us. We can understand how disappointing and frustrating this must have been, especially after checking coverage upfront, waiting through the installation turnaround time, and only being informed later that service wasn’t available in your area. Being charged under those circumstances and then facing a lengthy refund process understandably adds to that frustration.
Your feedback regarding the coverage checks, communication delays, refund turnaround time, and the lack of alternative product options has been noted in full. This experience does not reflect the level of clarity and customer care we aim to deliver, and it has been submitted to our Service Quality Team for review and improvement, particularly around pre-order validation and customer communication.
If you still require assistance, please feel free to reach out to us via Hello Peter with your details, and we’ll be happy to assist further.
Warm regards,
Webafrica Crew
Webafrica's reply24 Apr 2026, 15:14
Official
Hi Shirley,
Thank you for taking the time to share your experience with us. We can understand how disappointing and frustrating this must have been, especially after checking coverage upfront, waiting through the installation turnaround time, and only being informed later that service wasn’t available in your area. Being charged under those circumstances and then facing a lengthy refund process understandably adds to that frustration.
Your feedback regarding the coverage checks, communication delays, refund turnaround time, and the lack of alternative product options has been noted in full. This experience does not reflect the level of clarity and customer care we aim to deliver, and it has been submitted to our Service Quality Team for review and improvement, particularly around pre-order validation and customer communication.
If you still require assistance, please feel free to reach out to us via Hello Peter with your details, and we’ll be happy to assist further.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your experience with us. We can understand how disappointing and frustrating this must have been, especially after checking coverage upfront, waiting through the installation turnaround time, and only being informed later that service wasn’t available in your area. Being charged under those circumstances and then facing a lengthy refund process understandably adds to that frustration.
Your feedback regarding the coverage checks, communication delays, refund turnaround time, and the lack of alternative product options has been noted in full. This experience does not reflect the level of clarity and customer care we aim to deliver, and it has been submitted to our Service Quality Team for review and improvement, particularly around pre-order validation and customer communication.
If you still require assistance, please feel free to reach out to us via Hello Peter with your details, and we’ll be happy to assist further.
Warm regards,
Webafrica Crew