BAD SERVICE AND TECHNICAL AID

Since September 6th I have been struggling with my fibre connection and I have reported this fault to WebAfrica and Octotel literally 4 TIMES in total already. Each time the service agents are great, we go through the whole process of troubleshooting, each time they say they re going to log a fault with Octotel and that they will contact me and the issue doesn't get fixed and I never hear anything from Octotel and only receive generic emails from webafrica containing NO INFO. I had a technician come out ONCE to replace a cable that had absolutely no fault at all. The cable did not cause the problem and replacing it certainly didn't resolve the problem. Each time, after a week or 2, I get an email stating that my ticket is closed and the issue is resolved when I am still struggling with the same thing.

In the meantime, I am working from home, having to spend over R1000 already on data just so I can actually KEEP MY JOB!! I have a subscription that costs me over R1000 a month but I never have internet???? I can't change providers because there are no other providers in my area so what am I supposed to do here?????

I am absolutely fed up with the lack of service and professionalism, no one gives a **** as long as you pay them right???? I will proceed to report Octotel as well as they don't even bother responding to my service requests.