AM
Anja M

1 reviews | Active since Oct 2018

22 Oct 2018, 14:00

Bad service and no care attitude

They have taken payement from me for a month without wi fi connected.between Webafrica and vumatel they cannot assist me to get connected. I spend hours with them on my expense of airtime and no one can help me. They ignore me, they delete comments on Facebook when you review or make bad comments about their service. I regret leaving Telekom.

0
Replies (2)
Webafrica
Webafrica's reply22 Oct 2018, 14:10
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

AM
Anja M's update22 Oct 2018, 16:22
Reviewer Update
I would like to thank Kabelo Pheko for your prompt assistance, Webafrica can really be glad you on their team as you have saved their reputation. Thanks once again for sorting the connection problem. Will await feedback on my payment