1 reviews | Active since Sept 2013
Bad service and bad product
Had a 300GB and 1000GB night time fibre package with webafrica. All night time data went off of my daytime data. I took this up with customer service, and showed them the usage report. They agreed with me that the report is accurate. I was forced to upgrade my account to a 400GB just to have data for the month. Customer service said that they will need to follow up with their developers before they can reimburse me. This was first raised on 26 December 2017, still waiting to be resolved, BUT WAIT, THERE IS MORE! they have closed the ticket that I have opened with them as resolved multiple times, They tell me that they will get back to me... a few days passes, and BOOM, support ticket is marked as resolved, and I have to send follow to inform them that actually... you still have not even contacted me. very disappointed at them, and I have been recommending them to my friends and colleagues. Will not be doing that anymore... :(
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah