BAD SERVICE ALL ROUND

<p>I HAVE TO DEALING WITH WEBAFRICA IS A NIGHTMARE. THEY AE VERY GOOD WHEN YOU SIGN UP, BUT AFTER THAT YOU JUST GET IGNORED. WHEN YOU TRY CALLING THE THEIR HELP DESK OR SUPPORT, YOU WILL HOLD ON FOR OVER 20 MINUTES TO GET HELPED. I HAVE BEEN DELAING WITH STEPHANIE, JANINE, MUJEEB, WHO JUST IGNORE EMAILS. THE OTHER DAY I SENT ONE EMAIL 4 TIME REQUESTING ASSITANCE WITH DOWNGRADING MY LINE SPEED AT I DON’T NEED THE CURRENT SPEED, I GOT A CALL FROM STEPHANIE, AFTER JANINE FAILED TO COME BACK TO AFTER SHE PROMISED THAT SHE WILL SEND ME A LINK, ON HOW TO DOWNGRADE MY SERVICE, TILL TO DATE SHE HAS NOT DONE SO, SO STEPHANIE DECIDE TO ASSIST ME, BTUT SHE GOT TO A POINT WHERE SHE HAD TO CONSULT BECAUSE SOME QUESTION SHE COULD NOT ANSWER AND SHE PROMISED TO CALL ME BACK AS SOON AS SHE HAS ALL THE ANSWERS FOR ME, IS TEAD I GOT A CALL FROM KEVIN WHOM TOLD THAT STEPHANIE HAS ASKED HIM TO CALL, AND EXPLAIN THE QUESTIONS I HAD, BECAUSE ALL I WANTED FOR THEM TO DOWNGRADE MY LINE SPEED ONLY AT THE BEGINNING OF AUGUST 2017 AND JULY I WILL THE R500 BECAUSE MY ACCOUNT WAS INCREDIT FOR R500, ME AND KEVING AGREED, SO I THAN SKED HIM TO SEND ME A MAIL CONFIRMING WHAT WE AGREED ON, THIS CONVERSATION TOOK HAPPENED ON THE 20/06/17 AT 17:04, TILL TODATE THIS HAS NOT HAPPENED , AND KEVIN HAS TILL TODATE NOT SEND ME THE MAIL, AFTER HE PROMISED THAT HE WOULD DO SO AFETR HE HANGS UP THE PHONE. NOW YESTERDAY I REVEICED AND AN INVOICE FOR R999, WHICH IS INCORRECT. MY INVOICE SHOULD HAVE BEEN R499.</p> <p>I HAVE HAD COUNTLESS ISSUES WITH WEBAFRICA, I REALLY HATE THE SERVICE I HAVE BEEN GETTING FROM THEM, THEY JUST WANT TO SIGN YOU UP AND FORGET ABOUT YOU. I WILL NEVER RECOMMEND THEIR SERVICES TO ANY ONE. THEY LIE AND THEY NEVER STICK TO THEIR PROMISES. WHEN I FIRST COMPLAINED, MUJEEB CALLED ME AND SAID SHOULD I HAVE ANY ISSUES I SHOULD NOT HESISTATE TO EMAIL HIM HE SORT IT OUT, BUT FOR THE PAST 2 WEEKS HE HAS BEING IGNORING MY EMAILS. I REALLY HATE THE SERVICE.</p>