Bad service

I have paid for my router and line to be installed a month ago and vuma has failed me and again I logged into their website to try and get assistance yet everyone has never assisted me I even request for my money back yet did I get any help I really find the vuma being so unprofessional they need clients and grow their business but that fail us I still haven't received anything but I get text and emails to say I have to pay and my line has been activated but I do not have any product the vuma people never came or call or anything I am disappointed and would like to be refunded and get something else where.