IF
Ilze F
1 reviews | Active since May 2026
06 May 2026, 17:14
BAD SERVICE
Web Africa has the worst service. I've paid the upfront fee. The installation was done and now I'm sitting without a router that was promised to be delivered as soon as installation was done. Now apparently the routers are out of stock, all after they told me I must cancel my previous connection.I've been calling the whole day and if I must hear the word "ESCALATE" Again I'm going to make use of the National Consumer Commission.
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Webafrica's replyOfficial
07 May 2026, 08:24Hi Ilze, we completely understand your frustration here. You paid the upfront fee, the installation was completed, and after being advised to cancel your previous connection, you’ve now been left without a router due to stock issues. That’s understandably upsetting, especially after spending the day trying to get answers. We’ve submitted an urgent follow-up with the fibre team regarding the router delivery delay and requested priority feedback on the next steps. Your concerns around the handling of the process and communication have also been noted. We know you simply want the service up and running as promised, and the team is actively following this up to get clarity and resolution as quickly as possible. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 May 2026, 08:24
Official
Hi Ilze, we completely understand your frustration here. You paid the upfront fee, the installation was completed, and after being advised to cancel your previous connection, you’ve now been left without a router due to stock issues. That’s understandably upsetting, especially after spending the day trying to get answers. We’ve submitted an urgent follow-up with the fibre team regarding the router delivery delay and requested priority feedback on the next steps. Your concerns around the handling of the process and communication have also been noted. We know you simply want the service up and running as promised, and the team is actively following this up to get clarity and resolution as quickly as possible. Warm regards,
Webafrica Crew
Webafrica Crew