BAD SERVICE

I placed an order and paid on the 1st of December they don't update me. When I call the automated voice says I'm number 25 and that chows my airtime, then when I try the WhatsApp service it takes hours before agent replies. Then when they finally reply I must give the same information as if it's a new query and I ask for an up every 2 days. They say the fault is with vuma and that they will call but they don't. Ever since the 1st when I made payment I was told to wait for 72 hours before the activation. Their service is bad, because when I placed an order it says make payment and my service will be acticated as soon as I made payment . They claim that vuma is the hold up